Categories

 Loading... Please wait...
Menu

FAQ

Top Questions Asked:

1. Are your products authentic, do you sell bootlegs?

All the products we sell are 100% authentic and legally licensed. NO BOOTLEGS!

2. How safe is your site?

All pages on our website are encrypted (Sitewide https). Payment processing is served through a dedicated SSL with 256-bit encryption. 

3. Do you have a retail store and do you offer local pickup?

We are strictly an online retailer. Sorry, we don't offer local pickup.

4. Do you offer wholesale?

Sorry, no. If you are reselling Circle Red Exclusive products without consent, you may be opening yourself to potential lawsuit by intellectual property license holder. 

5. Do I have to pay sales tax?

We are required by law to collect sales tax for orders shipped to the state of California. CA sales tax is automatically calculated at checkout.

6. How old do you have to be to make a purchase?

We sell products with suggested age under the age of 18, but these products are sold to adults only. If you are under 18 years old, you must have your parent or guardian's assistance or permission in using this site. Your parent or guardian will have to make the purchase. Circle Red is not responsible for the actions of any one using this site. By purchasing at Circle Red, you agree that you are an adult, over 18 years old and have the authority to purchase with legal tender accepted by Circle Red.

 

Item Related Questions:

1. Are the products you sell new and in mint condition?

All the products we sell are new. Rest assured the item(s) you've ordered are in the best condition possible. We have a grading system that guarantees the item(s) is in mint/ near mint condition (C8 and above). Although we have a strict quality control, please note we have no control over the shipping carrier and how they handle packages. We also sell new items not in mint condition at discount prices. Items not in mint condition are noted on the item.

2. How do I know, if the item I want is currently in stock?

"Add to cart" button is enabled for in stock items. "Out of stock," items will have NO "add to cart" button and current stock shows "Out of Stock."

3. What is your pre-order policy?

Sorry, currently we are not accepting pre-orders.

4. How accurate is the product images?

We use images provided by the manufacturer and our own images for the product. Product color may be slightly differ from the actual products due to monitor setting.

5. Do you price match? When does the price change?

Sorry, we do not offer price matching, this includes our Amazon store, ebay store, and other 3rd party marketplace stores. Each store is operated independently. Prices are subject to change without notice. Prices are in US currency.

 

Ordering/ Payment Information:

1. What types of payment are accepted?

We accepts cards issued by Visa, MasterCard, American Express, and Discover. We also accept PayPal. For orders paid by PayPal we require your PayPal membership to be verified and order must ship to a confirmed address. For US gift cards issued by Visa, MasterCard, American Express, & Discover, you will need to register the card with the card issuer prior to purchase. We only charge when the order ships. When the order is submitted, your card is automatically authorized for the total amount purchased. Card authorization simply means the card issuer reserves the total amount purchased for us to charge. Reserved fund is held by the card issuer, and typically released in 3-5 business days if the card is not charged. For PayPal, authorization is automatically removed in 30 days.

2. Do you accept International orders?

Due to complicated licensing rights for certain brand and anime series, we only accept International orders from Canada. International order limit is $200 including shipping fee. Canada customers may be subjected and are responsible to pay duties and taxes in accordance with their country's national law. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. We are unable to tell you the exact duties, taxes, or administrative fee you may be required to pay. 

3. Besides ordering online, do you accept mail, fax, or phone orders?

Sorry, we only accept orders placed through our website.

4. How long does it take for my order to be processed? Where can I check the status of my order?

Orders with in stock items are shipped within 3 business days. Order status can be checked by logging into your account.

5. How do I cancel an order?

Please contact us soon as possible if you wish to cancel your order. If your order has been shipped, it will be subjected to our return policy.


6. Why didn't I receive an order confirmation email?

 Please check your email account's spam or junk folder.

 

Shipping:

1. How do I determine the shipping cost?

Just add the item to the cart, then use the shipping calculator.

2. How do I find out the tracking information for my order?

When an order ships, tracking information is automatically emailed to you. You can also check the tracking information by logging into your account. 

3. Where's my stuff!? Why is it taking so long?

Delivery time depends on the shipping method you choose. And even so, delivery time may be delay due to factors beyond our control. Orders shipped by standard shipping are typically delivered within 3-6 business days after shipping.

4. I am an International customer from Canada, what extra fees am I subjected to? Do I have to pay taxes?

Canadian customers may be subjected and are responsible to pay duties and taxes in accordance with their country's national law. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. We are unable to tell you the exact duties, taxes, or administrative fee you may be required to pay. Delivery of International packages(s) may be delayed due to custom inspection and delivery by destination country's postal service. Package(s) also maybe opened during custom inspection. We are not responsible for package(s) seized by customs. If your order is returned to us, because you did not pay the duties, taxes, or administrative fee imposed by your country, we will not reship your order until you pay the shipping fee required to reship the order.

5. My order was delivered damaged, please help!?

Please contact us ASAP. Please keep all packaging including the box used to ship the order for at least 5 BUSINESS DAYS. Do not return any items damaged in transit.

6. Why can't you ship to my address, received error message, Unfortunately one or more items in your cart can't be shipped to your location ?"

Sorry, shipping carrier or licensing restrictions prevent us from shipping to your destination.

 

Returns:

1. What is your return policy?

Please visit our "RETURNS" page for full detail.

2. My item is defective, what should I do?

Please report defective item within 3 days after delivery to qualify for a return or replacement. Please contact us to obtain a "return authorization number." Defective items without a return authorization number, will not qualify for a replacement or refund. If a replacement is not available, you will be given a refund after the item is returned. Defective item returned to us will be inspected.

3. "My child stole my credit card and made a purchase without my authorization, I want my money back," type question?!

 Please contact us to arrange a return for the merchandise purchase without consent, so we can resolve this issue amicably rather than involving legal action.

 

Back to Top