Shipping Information
Order Processing:
- "In Stock" items are shipped in 1-3 business days.
- Once an order ships, it is subjected to our return policy.
- We only ship to United States (Domestic) and Canada (International).
- Orders are shipped during business days, Mondays through Friday, excluding US Federal holidays.
- Signature may be requested by the shipping carrier during delivery.
- For orders over $100, we only ship to the billing address. Signature is required.
- Return packages due to invalid address including refused packages will NOT be reshipped. A15% restocking fee, including fees billed to us by the shipping carrier for return shipping will apply. Order's original shipping cost will not be refunded. Please DOUBLE CHECK your shipping address.
- We provide an estimated delivery date on product listing. These dates are estimates only and are not guaranteed.
*** WE CANNOT GUARANTEE YOUR ORDER WILL ARRIVE ON THE DATE AND TIME OF YOUR PERFERENCE.****
United States (Domestic Shipping):
We provide the following shipping methods on orders shipped to United States' 50 States, P.O. Box addresses, APO/ FPO addresses, and U.S. Territories.
We do not offer expedited shipping. Expedited shipping such as Two Days and Next Day delivery are available for select items at our sister site, Inwithred.com. Please check Inwithred.com for details.
Canada (International Shipping):We provide the following shipping methods for orders shipped to Canada using USPS (United States Postal Service). Additional fees such as duties and taxes may apply. We only ship to the bill to name and billing address for orders to Canada. The purchaser (receiver) is responsible for paying for import fees and taxes to Canada Post when order is delivered.
United States (Domestic Shipping):
- Ship via USPS 1st Class, USPS Parcel, USPS Priority Mail, UPS Ground, or FedEx Ground, depending on total order value, order weight, item size, and destination. We will choose the most appropriate delivery method for your desired shipping address. Signature may be requested during delivery.
- Standard shipping is the only shipping method available for PO Boxes, Hawaii, Alaska, US Territories, and Military.
Shipping to PO BOX addresses:
Shipped by USPS only.
Delivery time varies. Signature may be required during pickup.
Shipping to Hawaii, Alaska, and US Territories:
Shipped by USPS only.
Delivery time varies and may take up to 14 business days.
Shipping to Military APO/FPO addresses:
Shipped by USPS only.
Delivery time varies. Military Mail may take up to 30 days to deliver.
- Fully traceable shipping method with automatic insurance. You will also receive notification from UPS that your order has been shipped, delayed, and delivered. Signature maybe requested during delivery.
- Ship via USPS, UPS, or FedEx depending on destination. We will choose the most appropriate delivery method for your desired shipping address.
- Available only to Continental U.S. only.
- Cost only $14.95. Valid for only ONE shipment.
Lost and Damaged Shipments:
If your package arrives damaged or the content was damaged due to delivery, please contact us. DO NOT RETURN ANY ITEMS DAMAGED IN TRANSIT until you contact us! If you received the package in person, did the shipping carrier note the damage? If you were not there to receive the package, did the shipping carrier leave a note or did they just left it outside your door? Please keep all packaging. Including the box used to ship the order, for at least 5 BUSINESS DAYS. For packages shipped by USPS please allow 21 days before filing claim for lost shipments.
Canada (International Shipping):
- Average delivery is 10-14 days, not including the time of custom clearance nor delivery.
- Tracking and insurance included.
- Tracking number is also traceable using Canada Post website.
- Average delivery is 3-5 days, not including the time of custom clearance nor delivery by destination country's postal service.
- Tracking and insurance included.
- Tracking number is also traceable using Canada Post website.
If you did not receive your order 24 days after the email order confirmation was sent to you, please contact us immediately. About Custom, Duties, and Administrative Fee:
Items imported from the United States to Canada maybe subjected to customs inspection and the assessment of duties and taxes in accordance with Canada's laws.
Canadian customers may be subjected and are responsible to pay duties and taxes in accordance with their country's national law. In addition, there may be an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. We are unable to tell you the exact duties, taxes, or administrative fee you may be required to pay.
For more information about duties/ custom fees please visit Canada Border Services Agency by clicking here.
If your order is returned to us, because you did not pay the duties, taxes, or administrative fee imposed by your country, we will not reship your order until you pay the shipping fee needed to reship your order. No refunds will be issue for returned International packages.
Custom Seizures:
Package(s) maybe opened during custom inspection. Circle Red is not responsible for item(s) seized by customs. No refund will be
issued if this occurred. Please check Canada Border Services Agency for import restrictions and laws before ordering!
Updated 10/06/12.
