Order Processing & Transit Time:
***For orders over $150, we will only ship to your Credit Card Billing Address. Please email us if there are any problems or if you wish to ship it to a different address such as a work address.***
*** WE CANNOT GUARANTEE, THAT YOUR ORDER WILL ARRIVE ON THE DATE & TIME YOU WANT! ****
Domestic Shipping (United States):
We provide the following shipping methods on orders shipped to United States' 50 States, P.O.
Box addresses, APO/ FPO addresses, and U.S. Territories.
Shipping to PO BOX addresses:
Shipped by USPS only.
Delivery time varies. Signature may be required during pickup.
Shipping to Hawaii, Alaska, and US Territories:
Shipped by USPS only.
Delivery time varies and may take up to 14 business days.
Shipping to APO/FPO addresses:
Shipped by USPS only.
Delivery time varies. According to USPS, MPSA (Military Postal Service
Agency) officials have stated Priority parcels will take 10 to 15 days. Transit times will vary depending on operational
conditions and the unit of the addressee. Those in established bases should
continue to receive regular service, while those in forward areas or engaged
in operations may experience longer arrival times due to logistical
constraints.
Lost and Damaged Shipments:
If your package arrives damaged, or the content was damaged due to delivery,
please contact us.
DO NOT RETURN ANY ITEMS DAMAGED IN TRANSIT until you
contact us! If you received the package in person, did the shipping
carrier note the damage? If you were not there to receive the package, did the
shipping carrier leave a note or did they just left it outside your door? Please
keep all packaging. Including the box used to ship the order, for at least 5
BUSINESS DAYS. For packages shipped by USPS please allow 21 days before filing
claim for lost shipments.
International orders are shipped by USPS only. Delivery of International orders may be delayed due to custom inspection and delivery by destination country's postal service. International packages may be opened during custom inspection. Circle Red is not responsible for item(s) seized during custom inspection. No refund will be issued if this occurred. Please check your country's importation laws before ordering.
Domestic Shipping (United States):
If you do not receive your order within 3 days after the shipping email confirmation was sent to you, please notify us immediately. We will track down the package(s) for you. We may require you to sent us a written statement, reporting that you did not receive the package(s) you've ordered. Please know that falsifying claims is a federal crime.
If you do not receive your order within 1 days after the shipping email confirmation was sent to you, please notify us immediately.
International Shipping:
USPS Priority Mail International
USPS Express Mail International
Priority Mail International and Express Mail International are insured against loss, damage, or rifling. Indemnity will be paid by the U.S. Postal Service as provided in DMM S010 and S500. However, Priority Mail International and Express Mail International are not insured against delay in delivery. Neither indemnity payments nor postage refunds will be made in the event of delay.
If you did not receive your order, 30 days after the email order confirmation was sent to you, please notify us immediately. We will track down the package(s) for you.
About Custom, Duties, & Administrative Fee:
All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws.International customers may be subjected and are responsible to pay duties and taxes in accordance with their country's national law. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. We are unable to tell you the exact duties, taxes, or administrative fee you may be required to pay.
For more information about duties/ custom fees please visit USPS by clicking here.
If your order is returned to us, because you did not pay the duties, taxes, or administrative fee imposed by your country, we will not reship your order until you pay the shipping fee needed to reship your order. No refunds will be issue for returned International packages.
Custom Seizures:
Package(s) maybe opened during custom inspection. Circle Red is not responsible for item(s) seized by customs. No refund will be issued if this occurred. Please check with your country's importation laws before ordering!