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Product Safety, Product Grading, and Product Support

Product Safety: We only carry licensed products that meets the standards set by the US Consumer Product Safety Commission. Most products we sell contain small parts and functional sharps points that are not suitable for children under 15 years old.

FOR CALIFORNIA RESIDENTS REGARDING PROPOSITION 65: California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. Prop. 65 does not ban any product; it simply requires warnings. On marked glasses, tumblers, and pitchers, California requires the following warning: The materials used as colored decorations on the exterior of this product contain lead and/or cadmium, chemicals known to the State of California to cause cancer and birth defects and other reproductive harm.

Product Grading (Condition): We follow a grading system that will insure your order will be in the best condition possible. Our products are NOT displayed. Products are stored in original manufacturer cases and storage bins. Although we have a strict quality control, please note we have no control over the shipping carrier handling of  packages. Please understand almost all products we sell are mass produced. We cannot we cannot guarantee "paint jobs" for figures and collectibles. "Paint jobs" problems are not considered manufacturer's defects. Non-Mint" items are not accepted as damage/ defective items.

THE GRADES:

C10 (MINT IN A MINT BOX):
This is impossible to find. This means that it has no flaws. Literally perfect. No manufacture defects, including the box’s color. Why is this difficult to find? People need to know that most toys are manufactured overseas (China – most popular), packaged in cardboard boxes without cushion or padding, and then thrown into freight ships. When the toys arrive in the US, they are thrown into freight trucks, shipped to the manufacture’s US centers, then to distribution centers, then possibly to us. Thus, during all these movements, there maybe unforeseen damages to the toy. As for reading materials, it is the same, even though most are produced domestically. Reading materials are mass produced, simply meant to be read, touched, and bend.

C9 (NEAR MINT):
Our rating starts . No visible box crease. Item is unopened. Reading materials unread and have no dents. Box packaging are unopened. 

C8 (EXCELLENT):
This is the realistic condition. Item is unopened. There's possibly small corner curls and small card curls. Slight scratch or small dent on window box. No tears. Why is this the realistic condition? All products are shipped and packed in cases. Meaning more than one to a box. For blister carded or window box products, they are packaged mostly in 4, 8, and 12+. Reading materials, packaged 24+ and sometimes as many as the box permits. When you take the manufacturer’s packing and product transition into consideration, realistically C9 or C8 is what most likely you are going to get.

C7 (FINE):
Item is unopened. Visible curls. Small tears. Minor crease and dent. Products at this grade may be listed on our site for a discounted price. Ideal for people who don’t care about the item’s condition and looking for super deals. It will be clearly noted as "NOT MINT BOX."

C6 and below: 
Item is unopened. Major box crease and dent. Small tears. Will be sold at a terrific deal to good to pass. Ideal for people who don’t care about the item’s condition. It will be clearly noted as "NOT MINT BOX."


WHAT WE GUARANTEE:
· All products shipped to you will be C8 and above. Brand New (unopened). C7 and below will be discounted and noted on the product’s description.
· All items are officially licensed.
· No price tag or security stickers will be placed on the product.

Product Support:

The following is a list of companies that offer direct product support, warranty, and replacements for defective or missing parts.

Bandai Tamashii Nations
Good Smile Company
Kotobukiya
Square Enix

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