How to return an order:
To initiate a return, please use our contact us. A Return Merchandise Authorization number is required for all returns. Items that have been opened, used, or not in the original condition sent will not qualify for a refund.
We inspect every single item received from the manufacturer. Defective items are very rare. Flaws in figure's paint are not considered defects. Example: Funko does not consider flaws in paints as defects.
Some manufacturers offer warranty and replacements for defective or missing parts. We will help customers obtain warranty and replacements for defective or missing parts.
Manufacturers are required by law to inform us in the event that their product is recalled. When this occurs we will contact our customers and post any information about the method of return/ exchange /refund offered by the manufacturer.If you believe that the item you've received is defective. Do not attempt to fix the problem. Please contact us within 3 days after delivery to qualify for a return or replacement of the defective item received. A return merchandise authorization number is required to process refund or replacement of defective item.
Do not return items damaged in transit. Please keep all packaging, including the box used to ship the order for at least 5 business day.
Contact us immediately.
We cannot accept returns for the following items/ reasons:
- Return without "return merchandise authorization number."
- Items opened, used, or not in the original condition sent. This includes missing tag or UPC.
- Costumes. Earrings - package opened and used. Apparel items washed and worn.
- Items returned after the return period have expired.
- Item mishandled and broke days later.
- Special sales items.
If you would like to exchange an item for a different one, please initiate a return. You will be refunded your original purchase price once we receive the item. You can place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.
Return received will be inspected. You will be notify by email regarding the refund amount.
PLEASE ORDER RESPONSIBLY!