Pre-Order Policy

• Your credit card will not be charge until the item(s) actually ships to you. As of 7/18/10, we will no longer charge pre-orders paid by PayPal.
• Please note: Orders paid by credit cards are checked for validity when it is immediately received. Your credit card will be "authorized" which means checked for the amount of the order against the available credit. This credit card authorization usually shows up on your "online" credit card statement as "PENDING CHARGES." Credit card authorization will disappear when the amount reserved is not charge in 3-5 business days. Thus, NOTHING IS CHARGED!
• We can hold in stock items for 2 months only.

Paying for pre-orders by PayPal:

New Policy (as of 7/18/10): Orders with pre-order items and paid by PayPal will not be charged.

If an order with a pre-order item is paid by PayPal, the PayPal payment will remain in pending status, payment will not be charged. PayPal payment authorization will last 30 days until it is automatically removed. When the pre-order items arrives in stock, we will send you a PayPal invoice via email to pay for the order. The order will be canceled if payment is not received in 14 days.

• If your order contains a pre-order item and in stock item, we will only bill you for the in stock items and send you a PayPal invoice to pay for the pre-order item when it arrives. Sorry, we cannot hold your in stock items for PayPal orders.
• If your order contains 2 or more pre-order items released more than 2 months apart, sorry, your order will be billed and shipped separately. We can only keep items in reserve for 2 months.

Old Policy: All orders paid by Paypal are PRE-PAID (funds deducted immediately from your account once order is approved), including PRE-ORDERS. 

PLEASE NOTE: When an order is submitted and paid by Paid, your Paypal payment will be in "PENDING" status. Once your order is approved, your Paypal payment will be charged.

If your pre-paid Paypal payment order contains any pre-order item(s), your order will be placed ON-HOLD, because the shipping fee paid is only valid for ONE shipment. If you wish to have your in stock items shipped first, please email us. Please note additional shipping fee will apply for separate shipments. If additional shipping fee is required, we will send you a Paypal invoice, requesting payment. Your order will be shipped when the additional shipping fee required is received.

US Orders paid by PayPal must ship to a CONFIRMED address. We will refund and cancel orders if the address provided is UNCONFIRMED. International customer's shipping address must be VERIFIED, otherwise we will refund and cancel orders. 

Sorry, we cannot accept payment by Paypal if your order contains any type of ADULT theme merchandise.

As of 8/19/08 - A 5% fee will apply if you decide you cancel your PRE-ORDER paid by PayPal after the order was charged for more than 60 days. This fee is used to cover the expense of refunding your payment through Paypal. You can also opt for STORE CREDIT by contacting us directly.

During checkout you will see:

 Please help speed order processing. By checking the box, you are authorizing to HOLD ORDER until all the (pre-order/ backordered) items in your order are available to ship. Additional shipping and handling fee may applied if your order is shipped separately. If the box, is left uncheck, and your order contains pre-order/ backordered items, you will receive an email with the cost of shipping your order separately.

• We will gladly put "in stock" item(s) on hold and wait for the "pre-order," item(s) to arrive, then ship them together to help you save on shipping. Limit of 2 months.
• If you don't like the idea of putting "in stock" item(s) on hold and waiting for the "pre-order" item(s) to arrive, you can place an order for "in stock" item(s) and "pre-order" item(s) separately. RECOMMENDED!
• You do not have to check the box, if you don't want to. We will email you about the cost of shipping your order separately. 

Pre-Order cancellation:

• You may cancel your pre-order as long as the item has NOT been shipped or release to the shipping carrier. If the pre-order is in TRANSIT (on it's way to you), returns are based on our Return Policy. 
• As of 8/19/08 - A 5% fee will apply if you decide you cancel your PRE-ORDER paid by PayPal after the order was charged for more than 60 days. This fee is used to cover the expense of refunding your payment through Paypal. You can also opt for STORE CREDIT by contacting us directly. (No longer applies if order is placed after 7/19/10.)

Adding Pre-Order items to existing open order:

Sorry, we are unable to add pre-order items to an existing order even if the open order contains pre-order items. We reserve the right to control and limit the number of items ON HOLD for customers.

When pre-order item arrives in stock:

• You will be notified via email.

• Your pre-order including all items ON HOLD for you will be shipped usually within 36 business hours (3 days).

• Item(s) ordered will be checked to insure there are no defects.

• Pre-orders paid by PayPal will be emailed PayPal invoice to pay for pre-order.

• If you are unable to process your pre-order due to insufficient funds, we reserve the right to cancel your order.

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