Frequently Asked Questions
1. Are your products authentic, do you sell bootlegs?
2. How safe is your site?
3. Do you have a retail store and do you offer local pickup?
4. Do you offer wholesale?
5. Do I have to pay sales tax?
6. How old do you have to be to make a purchase?
7. Do you have a newsletter I can subscribe to?
Item Related Questions:
1. Are the products you sell new and in mint condition?
2. How do I know, if the item I want is currently in stock?
3. What is your pre-order policy?
4. How accurate are the product images?
5. Why do you have 2 prices? When does the price change?
Ordering/ Payment Information:
1. What types of payment are accepted?
2. Do you accept International orders?
3. Besides ordering online, do you accept mail, fax, or phone orders?
4. How long does it take my order to be processed? Where can I check the status of my order?
5. How do I cancel an order?
Shipping:
1. How do I determine the shipping cost?
2. What shipping methods do you offer?
3. How do I find out the tracking information for my order?
4. Where's my stuff!? Why is it taking so long?
5. I am an International customer, what extra fees am I subjected to? Do I have to pay taxes?
6. My order was delivered damaged, please help!?
7. Why is the shopping cart showing the message, "One or more items in your cart are restricted not to ship to the selected country.?"
Returns:
1. What is your return policy?
2. My item is defective, what should I do?
3. "My child stole my credit card and made a purchase without my authorization, I want my money back," type question?!
Other Important Questions:
1. Does Circle Red have a Facebook page?
2. How do I follow you on Twitter?
3. Do you have any important things to say to visitors of your site?
Top Questions Asked:
1. Are your products authentic, do you sell bootlegs?
All the products we sell are 100% authentic and legally licensed. NO BOOTLEGS!
2. How safe is your site?
Circlered.com is hosted by Yahoo! Inc. Yahoo! Inc. has one of the best and advance secure severs in the industry. All orders are served through a secure https connection using 128-bit SSL v2/v3 encryption. Your personal information is encrypted when send through the secure server.
3. Do you have a retail store and do you offer local pickup?
We are strictly an online retailer. Sorry, we don't offer local pickup.
4. Do you offer wholesale?
No.
5. Do I have to pay sales tax?
We are required by law to collect sales tax for orders shipped to California. The sales tax rate is 9% as of 01/01/13. CA sales tax is automatically calculated at checkout. California residents shipping cost will be lowered than other states.
6. How old do you have to be to make a purchase?
Circlered.com is a public site. We do not market to minor under 18 years old. If
you are under 18, you must have your parent or guardian's assistance or
permission in using this site. Your parent or guardian will have to make the
purchase. Circle Red is not responsible for the actions of any one using this
site. By purchasing at Circle Red, you agree that you are an adult, over 18
years old and have the authority to purchase with legal tender accepted by Circle Red.
7. Do you have a newsletter I can subscribe to?
Yes. Just enter your email address to subscribe immediately.
| Join Our Mailing List |
1. Are the products you sell new and in mint condition?
All the products we sell are new. Rest assured the item(s) you've ordered are in the best condition possible. We have a grading system that guarantees the item(s) is in mint/ near mint condition (C8 and above). Although we have a strict quality control, please note we have no control over the shipping carrier and how they handle packages.
We also sell items not in mint condition at discount prices. Items not in mint
condition are noted on the item.
2. How do I know, if the item I want is currently in stock?
All items listed have an availability section that tells you if the item is currently in stock. Changes
in stock availability may occur before we update our site. We will inform you by
e-mail if any items in your order are unavailable.
3. What is your pre-order policy?
We do not charge pre-order items. Customers will be contacted when the pre-order item arrives in stock. For complete details, please visit our
pre-order policy page.
4. How accurate are the item images?
We use images provided by the manufacturer or the company who licensed the rights. We also may provide our own images for the product.
Item images may slightly differ from the actual products due to monitor setting
or type of camera used.
5. Why do you have 2 prices? When does the price change?
We have a list price and a sale price for most items. The list price reflects the manufacturer's suggested retail price, the price the manufacturer enforces us to sell, or the price value based on the current market. Our sale price is not based on "x" percentage off retail price, but just simply the discount price we are able to offer customers. List and sale prices are subject to change without notice.
Prices are in US currency.
Ordering/ Payment Information:
1. What types of payment are accepted?
We accepts cards issued by Visa, MasterCard, American Express, and Discover. We
also accept PayPal. For orders paid by PayPal we require your PayPal membership
to be verified and order must ship to a confirmed address. For US gift cards
issued by Visa, MasterCard, American Express, & Discover, you will need to
register the card with the card issuer prior to purchase. We only charge when
the order ships. When the order is submitted, your card is automatically authorized
for the total amount purchased. Card authorization simply means the card issuer reserves the
total amount purchased for us to charge. Reserved fund is held by the
card issuer, and typically released in 3-5 business days if the card is not
charged. For PayPal, authorization is automatically removed in 30 days.
2. Do you accept International orders?
Due to complicated licensing rights for certain brand and anime series, we only
accept orders from Canada. We reserves the right to cancel/ terminate any orders we feel are suspicious or have shipping restrictions imposed by destination country. International orders will take longer to process. Estimated 4-5 business days, this is mainly due to card verification.
If your card issuer does not participant in the International address verification system,
you may be required to fax or email a scan copy of your card billing statement. International order using International cards must ship to the billing address, no exceptions. If you are use a freight forwarding company, your billing address must also
match the freight forwarding company's address. Circle Red is NOT responsible for damages and lost package caused by these companies. Customers need to make sure that these companies will provide insurance for lost or damage packages. International order limit is $200 including shipping fee.
3. Besides ordering online, do you accept mail, fax, or phone orders?
No, we do not accept mail, fax, and phone orders. Please place your order online.
4. How long does it take my order to be processed? Where can I check the status of my order?
Orders with in stock items are shipped within 3 business days. To check order status please visit:
http://www.circlered.com/orderstatus.html
5. How do I cancel an order?
Please contact us soon as possible if you wish to cancel your order. If your order has been shipped, it will be subjected to our
return policy.
1. How do I determine the shipping cost?
Just add the item to the cart, then use the shipping calculator.
2. What shipping methods do you offer?
Please visit our Shipping
Information Page for complete details.
3. How do I find out the tracking information for my order?
When an order ships, an automatic shipping confirmation will be emailed to you. The email will include tracking number and where to track for status. You can also check order status by using the "order status," link found at the left side of every page in our store.
4. Where's my stuff!? Why is it taking so long?
Delivery time depends on the shipping method you choose. And even so, delivery time may be delay due to factors beyond our control.
Orders shipped by standard shipping are typically delivered within 3-6 business
days after shipping email confirmation is sent to you.
5. I am an International customer, what extra fees am I subjected to? Do I have to pay taxes?
International customers may be subjected and are responsible to pay duties and
taxes in accordance with their country's national law. In addition, for most
countries, there is an administrative fee that is collected from the recipient
to cover the costs of clearing the item through customs and collecting duties
and taxes. We are unable to tell you the exact duties, taxes, or administrative
fee you may be required to pay. Delivery of International packages(s) may be
delayed due to custom inspection and delivery by destination country's postal
service. Package(s) also maybe opened during custom inspection. We are not responsible for package(s) seized by customs.
If your order is returned to us, because you did not pay the duties, taxes, or administrative fee imposed by your country, we will not reship your order until you pay the shipping fee
required to reship the order.
6. My order was delivered damaged, please help!?
Please contact us ASAP. Please let us know if you received the package in person, did the shipping carrier note the damage? If you were not there to receive the package, did the shipping carrier leave a note or did they just left it outside your door? Please keep all packaging
including the box used to ship the order for at least 5 BUSINESS DAYS. Do not
return any items damaged in transit.
7. Why is the shopping cart showing the message, "One or more items in your cart are restricted not to ship to the selected country?"
This means we are unable to ship a particular item in your shopping cart to your country. This restriction is due to the item's license. Currently, we are unable to ship Bleach, Naruto, and Naruto Shippuden merchandise made by Great Eastern to Europe. Viz
Media, the license holder, for these anime properties requested us not to ship
to Europe.
Returns:
1. What is your return policy?
Please visit our return policy section for complete details.
2. My item is defective, what should I do?
Please report defective item within 3 days after delivery to qualify for a return or replacement.
Please contact us to obtain a "return authorization number." Defective items without a return authorization number, will not qualify for a replacement or refund. If
a replacement is not available, you will be given a refund after the item is
returned. Defective item returned to us will be inspected.
3. My child stole my credit card and made a purchase without my authorization, I want my money back," type question?!
This is listed in the "returns policy," because when something like this happens, it can be returned. However, it will be subjected to our return policy.
Parents and guardians need to remember that you are responsible for your child's actions NOT us. All merchandise not returned and charge backs filed will be sent to collections and reported to
the local authority with jurisdiction as THEFT. This is similar to "Shoplifting" at a retail storefront. Please keep your cards away from children and in a safe place.
Other Important Questions:
1. Does Circle Red have a Facebook page?
Yes. Click
HERE.
2. How do I follow you on Twitter?
Just click HERE.
3. Do you have any important things to say to visitors of your site?
Pricing, specification, availability subject to change without notice. Circle Red is not responsible for physical or mental injuries incurred during the use of products purchased on this site. Please read all manufacture warning labels carefully. We recommend everyone to visit our
privacy policy and legal notice prior to purchase.
For further assistance please contact us.
