1. Who are you guys?
2. How legit are the items you sell?
3. How often is your website updated? And is it secure?
4. Do you have a retail store?
5. Do you have a newsletter I can subscribe to?
6. Do you offer wholesale accounts?
7. Do I have to pay sales tax?
8. I'm a kid under 13, can I view your site or make a purchase?
9. How do I know if the item(s) I want to purchase is appropriate for my child?

Item Related Questions:

1. I'm a collector. I want to know the item's condition before purchase?
2. How do I know, if the item I want is currently in stock?
3. How pre-order works?
4. I received the pre-order item(s) I've ordered. But the item(s) looks different than the images you provided. Why is that?
5. Why do you have 2 prices? When does the price change? 
6. How do I search for an item?
7. How do I know the apparel I want to purchase is the right size?

Ordering/ Payment Information:

1. Do you accept International orders?
2. What forms of payment are accepted?
3. Do you accept Paypal payments?
4. Besides ordering online, do you accept mail, fax, or phone orders?
5. How long does it take my order to be processed? And how can I obtain the status of my order?
6. I've complete the checkout process, but forgot to add an item I want. Is there anything you can do for me?
7. Can I cancel an order?
8. What's the payment address again?

Shipping:

1. How is the shipping rate determined?
2. What shipping methods do you offer?
3. I am a military personnel. Do you ship to APO/FPO addresses?
4. Where can I track my order?
5. "The U.S. Postal Service was electronically notified by the shipper or shipping partner on [date] to expect your package for mailing.” What does this mean?
6. Hey, where's my stuff!? Why is it taking so long?
7. Why am I charged extra shipping cost, when I just order a wall scroll and another item?
8. I am an International customer, what extra fees are I subjected to? Do I have to pay taxes?
9. Why is the shipping carrier, asking for my signature?
10. How do I request my order to be shipped to an address different from my credit card billing address?
11. I live in Puerto Rico, it's considered US domestic, but checkout is showing me as International customer, please help?

Return Policy:

1. What is your return policy?
2. My item is defective, what should I do?
3. "My kid stole my credit card and made the purchase without authorization, I want my money back" type question?

Other Important Questions:

1. I have questions about an auction that I've won/ purchased, can I call or email the customer service contact found in this site?
2. How does Circle Red deal with fraud?
3. Do you have any important things to say to customers that bought stuff from you?

General Questions:

1. Who are you guys? 
   We are "you." People that love to collect the super cool stuff, especially the rare ones. Read all the latest comics and graphic novels - even the old ones that we might have missed the first time around. Watch all the anime we possibly can. Listen to music that make people go "huh?"  We are "appreciators." And what's that? It's just simply being more than just a "fan." If you like to know more about us, simply click here.

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2. How legit are the products you sell?
   All the products we sell are 100% authentic and legally licensed. The measures we take to insure the products' authenticity:
   
   • Carefully check our suppliers and use multiple suppliers. 
   • Research. Investigate what’s licensed and non-licensed products.
   • Seek the source of authentic products.

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3. How often is your website updated? And is it secure?
   Our website is updated several times a day including after normal business hours. Example updates: Add new products,  revise current products, revise stock availability, and add new features. About website security, Circlered.com is hosted by Yahoo. Yahoo has one of the best and advance secure severs in the industry. All order forms are served through a secure https connection using 128-bit SSL v2/v3 encryption. Your personal information is encrypted when send through the secure server. 

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4. Do you have a retail store?
   No, but we will definitely have one in the near future. 

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5. Do you have a newsletter I can subscribe to?
   Yes. Customers who ordered online will have the option to subscribe to our newsletter, or enter your email at the box below.

   Join Circle Red's mailing list

   Email:

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6. Do you offer wholesale accounts?
   Please contact us via web form.

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1. Do I have to pay sales tax?
   We are required by law to collect sales tax from California residents. The sales tax rate is 8.25%. Order will not be shipped if sales tax is not paid [Sales tax is automatically calculated at checkout.]. California residents should not be concern about the extra cost of sales tax because we offer a special discount rate on shipping for all CA residents. Other State residents should not be concern that they are paying a much higher shipping rate. We have worked out a way to make everything as fair as possible. CA residents' cost of shipping plus sales tax will be fairly close to the shipping rate that other State residents pay.

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2. I'm a kid under 13, can I view your site or make a purchase?
   Circlered.com is a public site. We do not market to minor under 18 years old. If you are under 18, you must have your parent or guardian's assistance or permission in using this site. Your parent or guardian will have to agree and make the purchase. Circle Red is not responsible for the actions of any one using this site.

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3. How do I know if the item(s) I want to purchase is appropriate for my child?
   Most manufacturers and publishers will have a suggested or recommended age labeled on the product. Action figures, toys, and collectibles also include a choking hazard warning. DVD, released domestically, usually follow the rating system of Motion Pictures of America. However, many anime titles and foreign films are "unrated," and do not have a suggested age. This happens when a producer/distributor do not agree or wants no part of any rating system.

   We are aware that not all of our products have ratings or suggested age posted. We are working on this problem and will be providing ratings for all "non-rated" products that should be rated. Parents need to keep in mind that ratings are suggestions only, and should never replace parental review, or good judgment. We strongly recommend parents to preview, read, or examine the product before giving it to a child. Please CONTACT US if you have any questions.

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Item  Related Questions:

1. I'm a collector. I want to know the item's condition before purchase?
   At Circlered.com rest assured the item(s) you've ordered are in the best condition possible. We have a grading system that guarantees the item(s) is in mint/ near mint condition (C8 and above). Although we have a strict quality control, please note we have no control over the shipping carrier and how they handle packages. If you like to know more about our grading system please click here.

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2. How do I know, if the item I want is currently in stock?
   All items listed will have an availability section that tells you if the item is currently in stock. The following is a list of the several types of availability you may see noted on the availability section. On the list, we provide an estimated time it takes to leave our warehouse. It is not the time it takes to reach you once your order is shipped. Shipping time will depends on the shipping carrier and method.
    
   • In Stock - In stock items are usually shipped within 36 business hours (3 business days). Why not 24 business hours? Because sometimes a customer may want to make changes to an order, and we want to give the customer adequate time to do so.
   • Pre-Order - Items listed under pre-order are new items that will be available from the manufacturers in about 3-4 months. An estimated shipping date will also be included if available. The estimated shipping date is provided by the publisher/ manufacturer  and does not guarantee the item will be shipped on that date because sometimes a publisher/ manufacturer may delay or cancel an item's release. We will ship the pre-order item(s) as soon as it becomes available.
   • Special Order - The time it takes to ship out special order may vary from one week to 2 months because we must order it directly with the publisher/ manufacturer/ studio.
   • Backordered - Backordered items are items that were in stock but have sold out and we can still order it from our suppliers. The estimated shipping time usually between 1-2 months, and maybe even less.
   • Sold Out - We don't know when the item in question will be back in stock.
   • Out of Print - This simply means the publisher/ manufacturer is no longer making the item. When we receive news that an item is going "out of print," we will include next to "out of print," the number we still have available in our warehouse.

   ***Changes in stock availability may occur before we update our site. We will inform you by e-mail if any items in your order are unavailable. ***

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3. How pre-order works?
   Items listed under pre-order are new items we have on order with the manufacturer. An estimated shipping date will also be included if available. The estimated shipping date is provided by the publisher/ manufacturer and does not guarantee the item will be shipped on that date because sometimes a publisher/ manufacturer may delay or cancel an item's release. We will ship the pre-order item(s) as soon as it becomes available.

   Your credit card will not be charge until the item(s) actually ships to you. Other payment option available for pre-order is money order, cashier's check (U.S. only.), and Paypal. We must receive the money order or cashier's check first before we can reserve the pre-order item(s) for you. Pre-Orders paid by Paypal are PRE-PAID, meaning payment is deducted from your account immediately after order is placed.

   Please keep in mind, the total shipping cost you see at checkout is based on the assumption that all the items you've ordered are in stock and shipped together. If you order a "pre-order" item and an "in stock" item, your order will be shipped separately with the "in stock" item shipping first. Additional shipping charges may apply for each separate shipment we send you. We will email you if additional shipping charge is required. 

   We will gladly put "in stock" item(s) on hold and wait for the "pre-order," item(s) to arrive, then ship them together to help you save on shipping. 

   If you don't like the idea of putting "in stock" item(s) on hold and waiting for the "pre-order" item(s) to arrive, you can place order for "in stock" item(s) and "pre-order" item(s) separately. .

   • The price of pre-order item is usually lower than regular or sale price.

   • The weight of the pre-order items are estimates. We do not know the item's actual weight until the item arrives. If the item's weight is less than anticipated, shipping will be automatically adjusted. If the item weighs more than anticipated, shipping cost remains unchanged.

   • For Pre-order item(s) additional shipping may apply for each separate shipment we send you.

   • Estimated shipping date is subject to change.

   • Pre-Order paid by Paypal are PRE-PAID,

   Please visit Pre-Order Policy for more detail.

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4. I received the pre-order item(s) I've ordered. But the item(s) looks different than the images you provided. Why is that?


Pre-order images may show items currently in the stage of near completion and are not yet the final product. They are prototypes and not the final artwork. Prototypes are considered as previews, and what people can expect.

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5. Why do you have 2 prices? When does the price change?
   We have a list price and a sale price for most items. The list price reflects the manufacturer's suggested retail price, the price the manufacturer enforces us to sell, or the price value based on the current market. Our sale price is not based on "x" percentage off retail price, but just simply the discount price we are able to offer customers. List and sale prices are subject to change without notice. 

*** All prices are in U.S. currency.***

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6. How do I search for an item?

Just click here.

7. How do I know the apparel I want to purchase is the right size?

First you need to know your measurements. Chest = With your arms at your sides, measure around the fullest part of your chest, across shoulder blades and under arms. All sizes are approximates.

Junior Size Chart:

Jr. Small - We currently do not offer this size because it's too SMALL.
Jr. Medium -approx. 26" chest, 23" height.
Jr. Large - approx. 30" chest, 24" height.
Jr. Extra-Large - approx. 32" chest, 26" height.

Youth Size Chart:

Youth Small (6-8)- approx. 32" chest, 21" height.
Youth. Medium (10-12) -approx. 33" chest, 22" height.
Youth Large (14-16) - approx. 36" chest, 23" height.
Youth Extra-Large(17-18)- approx. 38" chest, 23" height.

Adult Size Chart:

Adult Small - approx. 32" chest, 27" height.
Adult Medium -approx. 38-40" chest, 29" height.
Adult Large - approx. 42-44" chest, 31" height.
Adult Extra-Large - approx. 46-48" chest, 32" height.

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Ordering/ Payment Information:

1. Do you accept International orders?

Yes, we accept International orders. Please note: Circle Red reserves the right to cancel/ terminate any orders we feel are suspicious or have shipping restrictions imposed by destination country. International orders will take longer to process. Estimated 4-5 business days, this is mainly due to credit card verification. Why? because most International credit card issuing company are not participants in the International address verification system. International customers may be required to fax or email a scan copy of your credit card billing statement. International order must ship to the credit card billing address, no exceptions.

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2. What forms of payment are accepted?

We accept the following forms of payment from U.S. customers:

• Major credit cards: Visa, MasterCard, American Express, & Discover.
• Money Order. 
• Cashier's Check. 
• Paypal

 

Payment made by credit card will be processed and shipped within 36 business hours (In Stock items only.) Credit card will be charged when the order ships.

Credit cards with US billing address, your order will be canceled if the "SHIP TO" address is an International address. This is due to security and also because the party receiving the package may incur custom and administrative tax fees.

Please note: Credit Card will only be authorize NOT charge when the order is placed. Once the order ships your credit card will be charge. A credit card authorization is NOT a credit card charge. It only holds/ reserves the total dollar amount of purchase. We require authorization of credit cards because we are unable to check/ verify your credit card physically. 

Explanation of credit card processing: When a credit card is AUTHORIZE, it is shown as "pending charges" on your credit card account, usually your credit card account summary online. The pending charges show the charges that have been authorized but not yet posted to your account. Actual charges are the amounts of purchases that have posted to your account. To understand the difference between pending charges and actual charges, it's helpful to review the charge process. When you present a credit card to a merchant for payment, the first thing that happens is that the merchant requests authorization for the amount of the purchase. This occurs when your card is swiped or when you enter your credit card information for online purchases. In most cases, the merchant knows the exact amount of the purchase and requests authorization in that amount. Example, if you go to the market and buy $82.75 worth of groceries, the market would ask for authorization to charge that amount to your card. Until the charge posts to your account, this amount would show in the "pending charges" on your credit card.

When you placed an order on our website, a request for authorization is made immediately. Sometimes customers will place an order and choose to ship by USPS Media Mail, which the order does not qualify for. When that occurs, the order will be in "pending status." It will be removed from "pending status," until we notify the customer and the customers "approves and agrees," to the additional shipping and handling fees. When the order ships, the credit card will be authorize and charged for the new amount. It can appear that you are being charged both the authorized amount and the actual purchase amount. In reality, the "authorize," pending charge will usually be removed in 3-5 business days. In no case will you be charged both amounts.

Unauthorized use of Credit Card will be prosecuted!

Credit Card's CVV (Card Verification Value) which is the 3 digit security code that appears on the back of the credit card must match.

The charge to your credit card will appear as "CIRCLERED.COM. or CIRCLE RED."

Money order will require bank verification. Payment must be received within 10 days or your order will be cancelled. Please contact us if you need more time. We recommend customers to use services that allow them to track their payment. We are not responsible for payment lost in the mail. 

*** Please make payment payable to "Circle Red" and write the order number on the money order, or cashier's check.***

Mail payment to:

Circle Red
Attn: Order Processing Dept. (Your order #)
P.O. Box 6632
Rosemead, CA 91770

We accept the following forms of payment from International customers:

• Major credit cards: Visa, MasterCard, American Express, & Discover.
• Paypal 

We do not accept money order or cashier's check from International buyers including Canada.

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3. Do you accept PayPal payments?

Yes. Please read below. Due to service agreement with Paypal some restrictions may apply.

All orders paid by Paypal are PRE-PAID (funds deducted immediately from your account), including PRE-ORDERS.  If your pre-paid Paypal payment order contains any pre-order item(s), your order will be placed ON-HOLD, because the shipping fee paid is only valid for ONE shipment. If you wish to have your in stock items shipped first, please email us. Please note additional shipping fee will apply for separate shipments. If additional shipping fee is required, we will send you a Paypal invoice, requesting payment. Your order will be shipped when the additional shipping fee required is received.

Please note: US Orders paid by Paypal must ship to a CONFIRMED address. We will refund and cancel orders if the address provided is UNCONFIRMED. International customer's shipping address must be VERIFIED, otherwise we will refund and cancel orders. 

Sorry, we cannot accept payment by Paypal if your order contains any type of ADULT theme merchandise.

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4. Besides ordering online, do you accept mail, fax, or phone orders?

We accept mail and web orders. We do not accept orders via fax or phone. 

To order by mail, just simply put the items you want in the shopping cart and checkout. Select the payment type (limited to money order or cashier's check), then print out the order confirmation page or confirmation email. Mail the confirmation print out and payment to:

Circle Red
Attn: Order Processing Dept. [Your order #]
P.O. Box 6632
Rosemead, CA 91770

*** Please make payment payable to "Circle Red" and write the order number on the money order or cashier's check.***

Payment must be received within 10 days or your order will be cancelled. Please contact us if you need more time.

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5. How long does it take my order to be processed? And how can I obtain the status of my order?

Payment by credit card is processed within 36 business hours (3 business days) for in stock items. Money order and cashier's check will require bank verification (1-2 business days). The confirmation email you receive from us will have a link that you can click to check the status of your order or please visit http://www.circlered.com/orderstatus.html for detailed order status.

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6. 
   I've complete the checkout process, but forgot to add an item I want. Is there anything you can do for me?

Please contact us as soon as possible, there's a chance your order hasn't been processed and can still be corrected. Or you can call us at 626-679-6033 during our office business hours (9:00 AM-5:00 PM, Monday-Friday, Pacific Time).

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7. Can I cancel an order?

If you did not received a confirmation e-mail regarding the shipping detail of your order, you may be able to cancel your order. Since all in stock items are processed within 36 business hours please let us know as soon as possible that you wish to cancel your order. If your order has been shipped, it will be subjected to our return policy.

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8. What's the payment address again?

Circle Red
Attn: Order Processing Dept. (Your order #)
P.O. Box 6632
Rosemead, CA 91770

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Shipping:

1. How is the shipping rate determined?

The shipping rate is determined by the weight of the item(s) and the shipping zip code or country for International orders. A small handling fee is also included.

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2. What shipping methods do you offer?

• USPS Standard Shipping (Includes: First Class, Priority , & Parcel Post.)
• USPS Standard Shipping with Insurance (Includes: First Class & Priority Mail.)
• USPS Media Mail
• USPS Media with Insurance
• UPS Ground (Continental U.S. only.)
• UPS Next Day
• USPS Priority Mail  International (Insurance and tracking)
• USPS Express Mail International (Insurance and tracking)

For a detailed explanation about our shipping methods, please visit our shipping page.

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3. I am a military personnel. Do you ship to APO/FPO addresses?

Yes! We ship to APO/FPO addresses through USPS only.

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4. Where can I track my order?

You can track the tracking/ delivery confirmation information at the following sites:

• Orders shipped via USPS 

http://www.usps.com/shipping/trackandconfirm.htm

• Orders shipped via UPS 
http://www.ups.com/WebTracking/track

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5. "The U.S. Postal Service was electronically notified by the shipper or shipping partner on [date] to expect your package for mailing.” What does this mean?

It means, although not directly implied- your order is on its way to you. USPS does not have a detail tracking service available for 1st class, Priority mail, or Parcel Mail. For those types of shipping method, USPS gives you "delivery confirmation." Confirmation of delivery or attempted delivery will be provided after a delivery or attempt has been made.

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6. Hey, where's my stuff!? Why is it taking so long?

The shipping time depends on the shipping method you choose. And even so, delivery time may even be delay due to factors beyond our control. We want to let you know, that we monitor all packages we ship out. All UPS packages are automatically insured. You also have the option of insuring USPS packages. If your order is lost and insured, we will file a claim form on your behalf with USPS or UPS.

Please visit our shipping page for more details.

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7. Why am I charged extra shipping, when I just order a wall scroll and another item?

Due to a wall scroll's odd size (approx. 36" in height and 2" in width), we need to ship it separate from the rest of your order to insure your wall scroll is in top-notch condition. We will automatically recalculate shipping to include a small shipping fee in order ship the wall scroll separately.

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8. I am an International customer, what extra fees are I subjected to? Do I have to pay taxes?

International package(s) is shipped by USPS only. International customers may be subjected and are responsible to pay duties and taxes in accordance with their country's national law. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. We are unable to tell you the exact duties, taxes, or administrative fee you may be required to pay. 

For more information about duties/ custom fees please visit USPS by clicking here.

Please note: Delivery of International package(s) may be delayed due to custom inspection and delivery by destination country's postal service. Package(s) also maybe opened during custom inspection. Circle Red is not responsible for package(s) seized by customs.

If your order is returned to us, because you did not pay the duties, taxes, or administrative fee imposed by your country, we will not reship your order until you pay the shipping fee needed to reship your order. No refunds will be issue for returned International packages.

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9. Why is the shipping carrier, asking for my signature?

For security purposes, we required signatures for all orders $200 above.

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10. How do I request my order to be shipped to an address different from my credit card billing address?

You can make that request on the order form. Just tell us why you want the order shipped to that address. We will review your request and contact you if more information is need. Processing time maybe longer than the usual 36 hours.

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11. I live in Puerto Rico, it's considered US domestic, but checkout is showing me as International customer, please help?

Yes, Puerto Rico is considered US domestic in terms of shipping. At checkout, enter PR for state, and United States for country. DO NOT scroll down and change country from US to Puerto Rico.

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Return Policy: 

1. What is your return policy?

Please visit our return policy for complete details. CLICK HERE.

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2. My item is defective, what should I do?

Please report it as soon as possible (within 5 days) after delivery to qualify for a return or replacement of your item(s). Please CONTACT US to obtain a "return authorization number." Defective items without a return authorization number, will not qualify for a replacement or refund. 

If replacement is not available, you will be given a refund. All defective items returned to us will be fully inspected. If an item is found not defective or damaged by you, it will be shipped back to you at your expense. So please check your item(s) carefully.

Please note: Defective items do not include items damaged during delivery or damages caused by you (this includes breaking parts during assembly, accidental drops or tears).

Please ship all returns to: 

Circle Red
Attn: Return Dept. (Return Authorization #)
P.O. Box 6632
Rosemead, CA 91770

3. "My kid stole my credit card and made a purchase without my authorize, I want my money back," type question?!

This is listed in the "returns Policy," because when something like this happens, it can be returned. However, it will be subjected to our return policy 15% restocking fee and non-refundable shipping and handling. 

Parents and guardians need to remember that you are responsible for your child's actions NOT us. All merchandise not returned and  charge backs filed will be sent to collections and reported to the FTC or authority with jurisdiction as THEFT. This is similar to "Shoplifting" at a retail storefront. Please keep your credit cards away from children and in a safe place.