Home > Frequently Asked Questions

Frequently Asked Questions

Top Questions Asked:

1. Are your products authentic, do you sell bootlegs?
2. How safe is your site?
3. Do you have a retail store and do you offer local pickup?
4. Do you offer wholesale?
5. Do I have to pay sales tax?
6. How old do you have to be to make a purchase?
7. Do you have a newsletter I can subscribe to?

Item Related Questions:

1. Are the products you sell new and in mint condition?
2. How do I know, if the item I want is currently in stock?
3. What is your pre-order policy?
4. How accurate are the product images?
5. Do you price match? When does the price change?

Ordering/ Payment Information:

1. What types of payment are accepted?
2. Do you accept International orders?
3. Besides ordering online, do you accept mail, fax, or phone orders?
4. How long does it take my order to be processed? Where can I check the status of my order?
5. How do I cancel an order?
6. Why didn't I receive an order confirmation email?

Shipping:

1. How do I determine the shipping cost?
2. What shipping methods do you offer?
3. How do I find out the tracking information for my order?
4. Where's my stuff!? Why is it taking so long?
5. I am an International customer, what extra fees am I subjected to? Do I have to pay taxes?
6. My order was delivered damaged, please help!?
7. Why is the shopping cart showing the message, "One or more items in your cart are restricted not to ship to the selected country.?"

Returns:

1. What is your return policy?
2. My item is defective, what should I do?
3. "My child stole my credit card and made a purchase without my authorization, I want my money back," type question?!

Other Important Questions:

1. Where's Circle Red's Facebook page?
2. How do I follow you on Twitter?
3. Do you have any important things to say to visitors of your site?


Top Questions Asked:

1. Are your products authentic, do you sell bootlegs?
All the products we sell are 100% authentic and legally licensed. NO BOOTLEGS!

Return to the top.

2. How safe is your site?
Circlered.com is hosted by Yahoo Aabaco Small Business. Yahoo Aabaco small business uses SSL (Secure Socket Layer) encryption.

Return to the top.

 3. Do you have a retail store and do you offer local pickup?
We are strictly an online retailer. Sorry, we don't offer local pickup.

Return to the top.

 4. Do you offer wholesale?
No.

Return to the top.

 5. Do I have to pay sales tax?
We are required by law to collect sales tax for orders shipped to California. The sales tax rate is 9% as of 01/01/13. CA sales tax is automatically calculated at checkout. California residents shipping cost will be lowered than other states.

Return to the top.

 6. How old do you have to be to make a purchase?
Circlered.com is a public site. We do not market to minor under 18 years old. If you are under 18, you must have your parent or guardian's assistance or permission in using this site. Your parent or guardian will have to make the purchase. Circle Red is not responsible for the actions of any one using this site. By purchasing at Circle Red, you agree that you are an adult, over 18 years old and have the authority to purchase with legal tender accepted by Circle Red.

Return to the top.

 7. Do you have a newsletter I can subscribe to?
Yes.

Item Related Questions:

1. Are the products you sell new and in mint condition?
All the products we sell are new. Rest assured the item(s) you've ordered are in the best condition possible. We have a grading system that guarantees the item(s) is in mint/ near mint condition (C8 and above). Although we have a strict quality control, please note we have no control over the shipping carrier and how they handle packages. We also sell items not in mint condition at discount prices. Items not in mint condition are noted on the item.

Return to the top.

2. How do I know, if the item I want is currently in stock?
All items listed have an availability section that tells you if the item is currently in stock. Changes in stock availability may occur before we update our site. We will inform you by e-mail if any items in your order are unavailable.

Return to the top.

3. What is your pre-order policy?
We do not charge pre-order items. Customers will be contacted when the pre-order item arrives in stock. For complete details, please visit our pre-order policy page.

Return to the top.

4. How accurate are the item images?
We use images provided by the manufacturer and our own images for the product. Item images may slightly differ from the actual products due to monitor setting.

Return to the top.

5. Do you price match? When does the price change?
Sorry, we do not offer price matching, this includes our Amazon store, ebay store, and other 3rd party marketplace stores. Each store is operated independently. Prices are subject to change without notice. Prices are in US currency.

Return to the top.

Ordering/ Payment Information:

1. What types of payment are accepted?
We accepts cards issued by Visa, MasterCard, American Express, and Discover. We also accept PayPal. For orders paid by PayPal we require your PayPal membership to be verified and order must ship to a confirmed address. For US gift cards issued by Visa, MasterCard, American Express, & Discover, you will need to register the card with the card issuer prior to purchase. We only charge when the order ships. When the order is submitted, your card is automatically authorized for the total amount purchased. Card authorization simply means the card issuer reserves the total amount purchased for us to charge. Reserved fund is held by the card issuer, and typically released in 3-5 business days if the card is not charged. For PayPal, authorization is automatically removed in 30 days.

Return to the top.

2. Do you accept International orders?
Due to complicated licensing rights for certain brand and anime series, we only accept orders from Canada. We reserves the right to cancel/ terminate any orders we feel are suspicious or have shipping restrictions imposed by destination country. International orders will take longer to process. Estimated 4-5 business days, this is mainly due to card verification. If your card issuer does not participant in the International address verification system, you may be required to fax or email a scan copy of your card billing statement. International order using International cards must ship to the billing address, no exceptions. If you are use a freight forwarding company, your billing address must also match the freight forwarding company's address. Circle Red is NOT responsible for damages and lost package caused by these companies. Customers need to make sure that these companies will provide insurance for lost or damage packages. International order limit is $200 including shipping fee.

Return to the top.

3. Besides ordering online, do you accept mail, fax, or phone orders?
No, we do not accept mail, fax, and phone orders. Please place your order online.

Return to the top.

4. How long does it take my order to be processed? Where can I check the status of my order?
Orders with in stock items are shipped within 3 business days. To check order status please visit: http://www.circlered.com/orderstatus.html

Return to the top.

5. How do I cancel an order?
Please contact us soon as possible if you wish to cancel your order. If your order has been shipped, it will be subjected to our return policy.

Return to the top.

6. Why didn't I receive an order confirmation email?
If you see "order placed" at checkout and still did not receive an order confirmation email, please check your email's spam or junk folder. If you are using a free email account, your mail box may be full.

Return to the top.

Shipping:

1. How do I determine the shipping cost?
Just add the item to the cart, then use the shipping calculator.

Return to the top.

2. What shipping methods do you offer?
Please visit our Shipping Information Page for complete details.

Return to the top.

3. How do I find out the tracking information for my order?
When an order ships, a shipment tracking email will be emailed to you. You can also check order status by using the "order status," link found at the left side of every page in our store.

Return to the top.

4. Where's my stuff!? Why is it taking so long?
Delivery time depends on the shipping method you choose. And even so, delivery time may be delay due to factors beyond our control. Orders shipped by standard shipping are typically delivered within 3-6 business days after shipping email confirmation is sent to you.

Return to the top.

5. I am an International customer, what extra fees am I subjected to? Do I have to pay taxes?
International customers may be subjected and are responsible to pay duties and taxes in accordance with their country's national law. In addition, for most countries, there is an administrative fee that is collected from the recipient to cover the costs of clearing the item through customs and collecting duties and taxes. We are unable to tell you the exact duties, taxes, or administrative fee you may be required to pay. Delivery of International packages(s) may be delayed due to custom inspection and delivery by destination country's postal service. Package(s) also maybe opened during custom inspection. We are not responsible for package(s) seized by customs. If your order is returned to us, because you did not pay the duties, taxes, or administrative fee imposed by your country, we will not reship your order until you pay the shipping fee required to reship the order.

Return to the top.

6. My order was delivered damaged, please help!?
Please contact us ASAP. Please let us know if you received the package in person, did the shipping carrier note the damage? If you were not there to receive the package, did the shipping carrier leave a note or did they just left it outside your door? Please keep all packaging including the box used to ship the order for at least 5 BUSINESS DAYS. Do not return any items damaged in transit.

Return to the top.

7. Why is the shopping cart showing the message, "One or more items in your cart are restricted not to ship to the selected country?"
This means we are unable to ship a particular item in your shopping cart to your country. This restriction is due to the item's license. Currently, we are unable to ship Bleach, Naruto, and Naruto Shippuden merchandise made by Great Eastern to Europe. Viz Media, the license holder, for these anime properties requested us not to ship to Europe.

Return to the top.

Returns:

1. What is your return policy?
Please visit our return policy section for complete details.

Return to the top.

2. My item is defective, what should I do?
Please report defective item within 3 days after delivery to qualify for a return or replacement. Please contact us to obtain a "return authorization number." Defective items without a return authorization number, will not qualify for a replacement or refund. If a replacement is not available, you will be given a refund after the item is returned. Defective item returned to us will be  inspected.

Return to the top.

3. My child stole my credit card and made a purchase without my authorization, I want my money back," type question?!
This is listed in the "returns policy," because when something like this happens, it can be returned. However, it will be subjected to our return policy. Parents and guardians need to remember that you are responsible for your child's actions NOT us. All merchandise not returned and charge backs filed will be sent to collections and reported to the local authority with jurisdiction as THEFT. This is similar to "Shoplifting" at a retail storefront. Please keep your cards away from children and in a safe place.

Return to the top.

Other Important Questions:

1. Where's Circle Red's Facebook page?
Follow us on Facebook by clicking HERE.

Return to the top.

2. How do I follow you on Twitter?
Just click HERE.

Return to the top.

3. Do you have any important things to say to visitors of your site?
Pricing, specification, availability subject to change without notice. Circle Red is not responsible for physical or mental injuries incurred during the use of products purchased on this site. Please read all manufacture warning labels carefully. We recommend everyone to visit our privacy policy and legal notice prior to purchase. For further assistance please contact us.

Return to the top.

Join Our Newsletter
Follow Us on TwitterCheck order status
Copyright 2004 - 2017 Circle Red. ALL RIGHTS RESERVED. Legal Notice.  Like us on Facebook. Google+ Circle Red. Follow us on Pinterest.